This standard specifies the basis, framework and process and items of quality culture development in enterprises.
This standard is applicable to various enterprises which are:
——seeking competitive advantage and continuous operation by virtue of quality culture development;
——planning to create and optimize quality culture.
This standard may be used by service organizations providing training and guidance for quality culture development in enterprises, and may also serve as a reference for the culture development of various organizations.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
GB/T 19000 Quality management systems - Fundamentals and vocabulary
GB/T 19001 Quality management systems - Requirements
GB/T 19004 Managing for the sustained success of an organization - A quality management approach
GB/T 19580 Criteria for performance excellence
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
