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SB/T 10425-2007 Criterion on measurement of satisfaction in household and similar electronic and electrical appliance service
Standard No.:
SB/T 10425-2007
Status:
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Target Language:
English
File Format:
PDF
Word Count:
Translation Price:
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Email:
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Implemented on:
2007-11-01
Delivery:
via email in 1-3 business day
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Detail
Introduction
Contents
Standard No.:
SB/T 10425-2007
Chinese Name:
家用和类似用途电器服务顾客满意度测评规范
English Name:
Criterion on measurement of satisfaction in household and similar electronic and electrical appliance service
Professional Classification:
A10
Professional Classification:
SB Professional Standard - Commercial
ICS Classification:
03.080.01 Services in general
Issued by:
Issued on:
2007-05-30
Implemented on:
2007-11-01
Status:
Target Language:
English
File Format:
PDF
Word Count:
Translation Price:
please email coc@codeofchina.com for quotation
Delivery:
via email in 1-3 business day
前言Ⅲ
1 范围1
2 规范性引用文件1
3 术语和定义1
4 总则2
5 建立测评体系3
6 测评模型3
7 调查问卷设计4
8 抽样调查的基本要求5
9 调查实施6
10 数据处理6
11 数据分析7
附录A(规范性附录) 服务供方满意度测评模型和测评指标体系9
附录B(规范性附录) 综合测评模型与测评指标体系14
附录C(规范性附录) 分类别调查测评模型与测评指标体系19
SB/T 10425-2007 The following standards are cited:
SB/T 10425-2007 Cited by the following standards:
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